Cafe Executive at Columbia Asia, Bengaluru

                Beautifully crafted Job Description rarely found. Go through every point carefully. Feel free to contact Neha Kapoor
with your credentials at .But wait, if you are not going for the position, then also go through the points. Prepare yourself for those points, which are almost essentials in any hospitality sectors.


Job Description

Key areas of Responsibility:-

Overall smooth running of Cafe and In-patient Services.


Main Job Tasks:-

1.       Process Responsibilities”

a.       Take complete charge of the Department as per the assigned shift

b.      Follow diet menus as per instructions given by Dietician and ensure delivery of food to patient as per prescribed diet

c.       Scheduling of duties to the stewards for both IP& Cafe

d.      Ensure implementation of company Policy and Procedures at the Hospital premise

e.      Ensure that proper food hygiene and storage practices are followed

f.       Ensure complete care and handling in relation to IPD catering service and buffet equipment

g.      Observe and enforce safe working practices with all subordinate staff

h.      Follow all safety rules and procedures as per the site requirements

i.        Attend firefighting workshop and to know fighting of minor fire and first aid

j.        Ensure complete guest satisfaction in IPD/Cafe operations by taking regular feedback

k.       In addition, any other assignment given by the immediate superior or the Management

l.         Ensure that Infection Control Protocols and Waste management Guidelines are in place

m.   Responsible for Cafe presentation and cleanliness

n.      Training of all Cafe/IPD staff in service sequence

o.      Follow up of food delivery to ensure that orders are served on time with IPD team

p.      Setting of patients diet tray and supervising liquid packing

q.      Ensuring timely clearing and removal of service items in all patient rooms

r.        Complaint handling and reporting to Cafe Manager

s.       Maintaining all operational documents


2.       Financial Responsibility

a.       Prepare indents for his Food Service section as per the consumption pattern

b.      Keep proper track of breakages and maintain records

c.       Ensures equipment and materials are not left unattended


Key Performance Measures:-

a)      Measurable:

1.       Gross operating profit of the unit

2.       Unit operational productivity

3.       Manpower Turnover

4.       Quality Audit

5.       Customer Satisfaction Index

6.       Climate Opinion Survey

7.       Employee Motivation Index

8.       Manpower of training in the unit

9.       Man days of training conducted and attended


b)      Non Measurable:

1.       Interface with Department Heads (team work)

2.       Positive attitude

3.       Eye for details

4.       External/Internal goodwill created for the organization


Supplementary Position Guidelines:-

Position Reports to: Cafe Manager

Personnel reporting to the Position Direct reports: Stewards



A.      External: Patients, Vendors, Contract Agencies

B.      Internal: Consultants, Staff and Contract Staff


Staffs at Columbia Asia, Bengaluru.

Salary: Not Disclosed by Recruiter

Industry: Travel / Hotels / Restaurants / Airlines / Railways

Functional Area: Hotels, Restaurants

Role Category: Food & Beverage

Role: Captain

Employment Type: Permanent Job, Full Time



         i.            Cafe Management

       ii.            Cafeteria Management

      iii.            Captain

     iv.            Senior Captain

       v.            Restaurant Captain

     vi.            F&B Executive

    vii.            F&B Captain


Desired Candidate Profile

Education: UG -BHM – Hotel Management

Doctorate – Doctorate Not Required


Company Profile

clip_image002Columbia Asia Hospitals Private Limited

                Columbia Asia has developed a unique model for hospitals. We deliver advanced medical care through facilities located in neighbourhoods, rather than the central city. With sophisticated hospitals based in their communities, patients have dramatically improved access to quality affordable care. More…

Cafe Columbia Team in Malayasia voted as the healthiest Cafe Banner in Asia.